On Line Support Blog

On Line Support has been serving the Vancouver area since 1998, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

On Line Support President and Founder, Eric Olmsted has life-long experience with technology. Raised by an electrical engineer, Eric was building computers at an early age. After serving in the US Army as a Computer Programmer Analyst, he went on to work with several Pacific Northwest technology companies in both technical and executive roles. In 1998, Eric founded On Line Support with a mission of providing enterprise level technology to small and medium sized businesses through technology consulting, design and support.

Active in the community, Eric has served as Chair of the Greater Vancouver Chamber of Commerce, President of the Downtown Vancovuer Rotary Club, as well as multiple charitable organizations.

Investigating the Value of Managed IT Services

Investigating the Value of Managed IT Services

Managed IT services can present a lot of benefits for small businesses. Since not many smaller businesses can afford to staff expert IT technicians, managed IT services are an attractive alternative that allows an organization to get the IT support and management they need to keep their business running efficiently. Today, we’ll go over all the benefits a managed service provider can present a small business,and just how a MSP delivers significant returns on your IT support investments.

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Four Critical Measures to Protect Your Business from Cyberattacks

cybersecurity  The past few days brought news of yet another cyberattack. At first it was believed the “NotPetya” attack was a ransomware ploy due to the typical ransomware screen displayed to victims demanding $300 in bitcoins to decrypt their data. As it turns out it was not a ransomware attempt, but destructive wiper. NotPetya locks the victim’s files and then throws away the decryption key. Victims never had a chance to recover your files. The bulk of the victims are located in the Ukraine and include Ukraine’s central bank, airport, metro transport and even the Chernobyl power plant. Analysts suspect NonPetya was created specifically to disrupt infrastructure in the Ukraine. But...
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The New Face of Microsoft: What Was Revealed at the Windows 10 Live Event?

b2ap3_thumbnail_windows_10_400_20150202-214832_1.jpgWindows 10, the next big name in Microsoft’s family of Windows operating systems, is expected to arrive sometime in 2015. On January 21st, 2015, we were shown a glimpse of what to expect from the new operating system, as well as a preliminary look at the in-development browser, Spartan, and several slick new pieces of consumer technology.

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Why Your Business Needs a Technology Replacement Plan

b2ap3_thumbnail_technology_replacement_plan_400.jpgEveryone understands that technology is constantly changing. However, acceptance of this reality doesn’t diminish the fact that change, even if it’s foreseeable, can be difficult to adapt to. It’s for this reason why your business needs to have a long-term technology replacement plan.

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These 3 Popular Office Technologies are Officially Obsolete [VIDEO]

b2ap3_thumbnail_obsolete_tech_400.jpgToday’s modern office is full of technology. Although, just because a workplace has wall-to-wall technology, doesn’t make it modern. It’s possible for an office to be outfitted with outdated technology. There’s a good word that describes a setup like this: Obsolete. Is your office using obsolete technology? To find out, let’s look at a few pieces from the Museum of Obsolete Objects.

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